Web Development Services Policy and Payment Returns

Web Development Services

Scope of Services

Eunoia TwentyOne provides a range of web development services, including but not limited to website design, development, maintenance, and optimization. The specific services to be provided will be detailed in the service agreement or project proposal provided to the client prior to the commencement of any work.

Project Timeline

Project timelines will be discussed and agreed upon before the start of any project. While we strive to meet all deadlines, unforeseen circumstances may cause delays. We will communicate any changes to the timeline as soon as they are known.

Client Responsibilities

Clients are expected to provide all necessary information, materials, and access to relevant systems in a timely manner to ensure the smooth progression of the project. Delays in providing necessary resources may affect the project timeline and completion date.

Revisions and Approvals

The scope of the project will include a specified number of revisions. Any additional revisions beyond the agreed number may incur extra charges. Clients are required to review and approve work at various stages as specified in the project timeline.

Payment Terms

Billing and Payment

Payment terms will be specified in the service agreement. Typically, payments are structured as follows:

An initial deposit before the start of the project.
Progress payments at agreed milestones.
Final payment upon project completion and approval.
Invoices are due upon receipt unless otherwise specified. Payment methods accepted include credit card, bank transfer, and other methods as agreed upon.

Late Payments

Late payments may incur a late fee as specified in the service agreement. We reserve the right to suspend work on any project where payments are overdue until such time as the account is brought up to date.

Refund Policy

Refund Eligibility

Refunds are issued at the discretion of Eunoia TwentyOne based on the circumstances outlined below:

Deposit Refunds: Deposits may be refundable if the project is canceled by the client within a specified timeframe after the agreement is signed, as detailed in the service agreement.
Progress Payments: Progress payments are generally non-refundable as they correspond to work already completed and delivered.
Final Payments: Final payments are non-refundable once the client has approved the completed work.
Refund Process

To request a refund, clients must contact us at info@eunoiatwentyone.com with the details of their request. Refunds, if approved, will be processed through the original payment method unless an alternative method is agreed upon.

Dispute Resolution

Any disputes arising from or relating to the web development services provided by Eunoia TwentyOne will be resolved in accordance with Florida law. Clients agree to attempt to resolve any disputes through informal negotiation for a period of at least 30 days before initiating formal proceedings.

Governing Law

These policies are governed by and construed in accordance with the laws of the State of Florida. Any legal action or proceeding relating to your use of our services must be instituted in a state or federal court in Florida, and you hereby consent to the exclusive jurisdiction and venue of such courts.

Contact Information

For any questions or concerns regarding our Web Development Services Policy or Payment Returns, please contact us at:

Eunoia TwentyOne
Brickell Miami, Florida
USA

Email: info@eunoiatwentyone.com
Telephone: 689-229-0173

Effective as of June 30, 2024