Shipping and Returns
Shipping Policy
Handling Time
Eunoia Twenty-One
items will typically ship within 1-3 business days (Monday through Friday and
excluding holidays) of the placement of your order. Personalized items will
typically ship 10 days after the placement of your order. This time will
fluctuate due to our shop workload. Custom items will have an indicated
production time.
Shipping Time
All of our item(s)
ship from our location in the USA. Depending on destination, dimensional weight
of your order, and cost-effectiveness, we will determine the best shipping
option. We upload tracking information as soon as it’s available for your
order.
NOTE:
We have seen a significant increase in shipping issues during this time and ask for your
patience in receiving your order. We rely on the carriers to deliver your order
once they are in possession of the shipment. Unfortunately, we have very little
control once a shipment is in transit. We will make sure that your order is
delivered, but we have seen shipments that have taken weeks rather than days
(as they should). This is a difficult time for all of us, so thank you for your
patience.
Shipping Costs USA Residents:
We offer a flat rate shipping cost (sometimes *FREE SHIPPING for a Limited Time specials)
for our items to the continental USA only. Please contact us for a shipping
cost inquiry prior to your order. Orders with shipping costs not paid will be
held until the shipping payment is collected.
Non-USA Residents:
We ship internationally and typically use UPS or the USPS for international orders for
the most effective cost and in-transit time. All international shipments will
incur shipping costs shown at the time of checkout. Any offer of Flat Rate or
Free Shipping does not apply to international orders. Additionally, shipping
costs and any fees outside of the shipping cost are the responsibility of the
customer. Some countries will have import taxes, fees, or duties all of which
are the responsibility of the customer. Please let us know if you have any
questions prior to your order.
Refund Policy
Our refund policy is straightforward and simple.
Refunds
We refund items that meet refund criteria by the same way in which the original funds
were processed. In the instance where a change in method is required, it is our
decision by which the refund will be processed. Refunds are offered for items
that are returned per our return policy.
Returns Stock
Collection items may be returned in brand-new condition if a return
authorization code is obtained within a 30-day period from when the item was
originally delivered (calculated by the tracking delivery scan). Please email
info@eunoiatwentyone.com to obtain a return authorization code. Personalized
and Custom items are not returnable.
Damaged Orders
All our items are quality checked before shipping and are shipped securely. However, in
the rare case of receiving an item damaged, please contact
info@eunoiatwentyone.com to inform us. We will make sure that your order is
received in new quality condition.
Contact Information
For any questions or concerns regarding our Shipping Policy or Refund Policy, please
contact us at:
Eunoia Twenty One
Brickell, Miami Florida USA
Email: info@eunoiatwentyone.com
Telephone:
689-229-0173
Effective as
of June 30, 2024